Effective customer relationship management skills drive all successful organizations. In this training you will learn key customer relationship management skills that you can adopt in your organization to deliver endless results. Although it is an obvious starting point we must first ask what exactly Customer Relationship Management is?

 

The easiest and best way to understand CRM requires a breakdown of its component parts:

 

Customer - a person or organization who uses the product or service we provide.

Relationship - working together towards shared goals in an open and trusting manner delivering mutual benefit.

Management - organization and utilization of resources to achieve a set target.

 

As can be observed from this simple explanation the focus is on the relationship between the customer and the organization (management).

 

Information at the strategic Planning Institute shows that: Oraganizations rated in the top third in perceived product quality - when they think of their customers' goal as their own - average a return on investment of 30%. The organizations in the bottom third return only 5%. Experience tells us that successful organizations view their customers’ goals as their own and in doing so, share common purpose e.g., success for one carries benefits to both.

 

The New Manager Training will provide you with the practical skills and training you need to help develop your own style, techniques, coaching and mentoring skills to help you motivate and educate your staff. This training will focus on the solutions you need to overcome the challenges and obstacles you may encounter as a new manager or supervisor to help you succeed in your new roll and reach your goals.

 

This comprehensive training will teach you the essential skills you will need to be an effective manager or supervisor, helping you eliminate those "beginner blunders" and get your staff motivated to buy into what you are saying and what you want done. This training will give you the skills, knowledge, and confidence you need to succeed in your new role.

Who should attend: Any New Manager or Supervisor wanting to improve their overall business management skills. (Download Brochure)

 

Negotiation helps to develop long term relationships between parties, eliminate conflict and ensures cooperation of the other party in the future. A negotiation also presents the existence of one or more solutions to a problem that result in win-win situations. Having the ability to be a great negotiator can influence the desired outcome you wish to accomplish.

 

You will learn how to manage conflict within the negotiating process, build trust and creditability with your customer and their team to create that win-win situation that will build that long term customer relationship that you desire with that customer. We can help you create, plan, and execute a flawless negotiations process that will help you maximize your profits. 

 

Who should attend: Any Sales Associate or Manager wanting to increase the effectiveness of their negotiations.

 

Presenting is about getting a message across to an audience. How well the message is transmitted is heavily dependent upon the effectiveness of the presenter. Presentations are a part of most associates' lives in today’s organizations. It is crucial that personnel can present professionally.

 

An organization which has poor capability for effective presentations can be damaging. An associate can impress their customer with their knowledge of products and services and by providing

 

Who should attend: Any Sales Associate or Manager wanting to increase the effectiveness of their presentations.

 

Practically every business activity can be viewed as a process. Sales is no different and a clearly defined sales process uses information, services, product offerings, people, and communication. A customer-focused solution should be the end result of the process. So, how do you create an effective sales process to help your organization?

 

An effective sales process is where the sales activity facilitates the decision making for the customer. This is dependant upon a few things. Understanding the business issues of the customer and helping the customer to understand the issues are a couple.  Two others are to build an effective solution and linking the solution components to the issue. This training will help you understand the sales process to increase your closings and profits.

 

Who should attend: Sales professional, managers, or any individual involved in the selling of products or services.